We are looking for Business Support Expert with German language.
The Business Support Expert uses email, chat, and telephone, in order to respond to inquiries about our platform, assists clients in navigating our website and initiates calls to resolve user issues. The expert is responsible for the client account verification process.
∙ Provides telephone, chat and email support to customers;
∙ Organizes, investigates and resolves issues in a timely and efficient manner;
∙ Works through data processing and validation issues with the support team;
∙ Provides best practices in how to use the platform to clients as needed;
∙ Provides quick, on-the-spot tutorials to clients as required;
∙ Answers direct client calls;
∙ Informs users about new features, promotions, products on the platform, etc.
∙ Interfaces with other departments to ensure platform maintenance and troubleshooting;
∙ Adheres to established procedures of documenting support cases;
∙ Maintains and updates internal reports;
∙ Actively participates and contributes to internal processes improvements.
∙ Fluency in German – both written and spoken;
∙ 1+ year in customer service;
∙ A professional, helpful and friendly attitude;
∙ Ability to listen, teach and elicit information effectively;
∙ Ability to work independently with a minimum direction and control;
∙ Service orientation with a genuine interest in addressing customer needs;
∙ Proficient in Microsoft Office.
∙ Ongoing training and development programs;
∙ Competitive starting remuneration.
To apply, please send your CV or link to your LinkedIn profile to [email protected] and include “Business Support Expert with German” in the subject field. We look forward to hearing from you!