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Every story has its beginning. Difficult, emotional and inspirational – this was the beginning of iuvo. Our story began three and a half years ago in a small office. Back then, we were a few people willing and desiring to conquer the fintech world. Today, our team has increased fivefold and iuvo ranks among the best P2P portals in Europe. The company is divided into several key departments, the leading of which is the Customer Support Department. The portal has been gaining popularity since its launch, and we already have more than € 90M attracted receivables from more than 16,000 users from 135 countries around the world.
A Reason to be Proud
Each user in iuvo has personal experience with our Customer Support Team. Ever since the launch of the portal, we have had the practice of calling and congratulating every newly registered user. Our colleagues are committed to introducing them to the world of purchasing of receivables and answering to all their questions related to iuvo.
We cannot hide that we are proud of the Customer Support Team that we have been able to form since the launch of iuvo. Each member of the team contributes to having a well-organized organization for even better and timely service. Here are some examples of why we are better:
- Each newly registered user of the portal receives a personal call, attention and care to achieve maximum satisfaction with the portal. We try to be of service to our users and guide them specifically when they need it.
- We were one of the first P2P portals that added a direct contact option via a live chat feature. Our users can ask their questions online via chat for 2 years now. And yes, we are very good at chat service. You can test us.
- More than 95% of the inquiries received are quickly processed within up to 2 hours after receipt.
- We speak with our users in 4 European languages! This allows us to understand them even better and to always have an up-to-date solution to every inquiry.
The biggest reward is the high level of customer satisfaction that we have, as well as the positive feedback and gratitude from our users that we receive every day. The secret of our close-knit team is that we complement each other. In addition to work, we are also united by common hobbies such as arts, sports, music, and we often visit together such events. Since 2016 until today, our team has increased five times. Our specialists are ready to support you at every stage of the user experience called P2P.
Why you should contact us?
Your expected annual return is also our expected annual return. In this sense, we cannot afford to mislead you or lose your trust. We know the system best, and you can count on us for quick advice if needed. You can be sure that we will answer frankly and in support of your receivable strategy to any question that arises during your stay on the portal. Make your receivable decision on your own, but you can also ask us if you have any hesitation.
Write to us and allow us to assist you. It is a pleasure for us!
