How can I request a withdrawal from my investor’s account?

You can request a withdrawal from the “Withdraw” button at any given moment. You can withdraw your entire available amount or just part of it.

How can I cancel a withdrawal request?

A withdrawal request can be cancelled by clicking on “Withdraw” ->  “View withdraw history” option. After that, press “cancel” and your funds will get back to your account.

What is the fee for withdrawals?

You have the possibility to make 2 free of charge withdrawals per month, from the first day of the month until the last day of the given month. Each following withdrawal in the same month is charged, as follow: 1 EUR, 2 BGN, 5 RON, 5 PLN. Next month, you have 2 free withdrawals again. There is no limit on the maximum amount you can withdraw at once.

How much time does it take to proceed with a withdrawal request?

All withdrawal requestс on the platform are being proceeded with within 2 working days.

*Please keep in mind that the international bank transfer can take more time, depending on the interbank terms.

Can I withdraw my funds in a currency that is different than the one I deposited?

You can withdraw in the currency that you have deposited in. If you would like to withdraw funds in another currency, you have two options: make a new deposit in the preferred currency, or do a currency exchange in order to have the same currency you deposited in.

Can I request a withdrawal to a different bank account that the one I previously used?

You can only receive funds to a bank account, you have made a deposit from. If you have made transactions from more than one bank account, you will have the option to choose which one the funds should be send to.

How can I add my new bank account?

In order to add a new bank account as a withdraw option, it is necessary to make a deposit from it. After that you will see it in the “Withdraw” drop-down menu.

What is the minimum amount for withdrawal?

The minimum amount for withdrawal is 10 units of each currency – 10 EUR, 10 BGN, 10 RON, 10 PLN, 10 RUB.

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