FAQ

Getting Started

What is iuvo?

Iuvo is a Peer-to-Peer lending marketplace that allows investors to invest in loans originated by registered non-bank lenders. This model offers investors attractive returns while it allows originators to leverage the P2P model to support their activities.

How do I become an Investor with IUVO?

You must fill in the registration form on iuvo-group website.
After the account has been verified, deposit the desired amount of money to your Investor’s Account by transferring it to the bank account provided

What documents am I required to submit?

For the private person to become an investor in iuvo you need to send us a color copy of both sides of your ID card or passport and to have a bank account within the EU or third countries that are currently considered as having equivalent AML/CFT systems to the EU.

For the companies the required documents are:
– Scanned copy of your passport or both sides of your ID card;
– Certificate of current legal status – translated in English;
– Information for UBO / actual owners– translated in English;
– Company’s articles of association– translated in English.

Who can invest through IUVO?

Iuvo is open to individuals and to entities to open accounts as investors.
Individual investors must be at least 18 years old, have a bank account in the European Union (or third countries that are currently considered as having equivalent AML/CFT systems to the EU), and have their identity successfully verified by iuvo’s back office team.

Legal entities must have a bank account and be registered in the EU or third countries that are currently considered as having equivalent AML/CFT systems to the EU.

What is the minimum amount that can be invested?

The minimum amount is 10 BGN lv or 10 EUR by primary market depends of the loans’ currency.

Who are the end borrowers?

The end borrowers are clients of the loan originators that have signed loan agreements with them.
Investors on iuvo can see certain information about the borrower in the details of each loan. For security reasons and to obey the data protection law, we do not reveal the borrower’s name or address.

What fees are applicable

Our business model allows us to operate with minimum fees for the investors.
As we’re entering the market we are willing to go a step further and provide a limited time offer with absolutely no fees for invesing.
Only fee in iuvo is for selling on secondary market – 1% of the amount.
Please be aware that this does not include any fee you may be charged by your bank when transferring funds in or out of your account.

What is loan originator?

Loan originators are non-banking financial institutions that are regulated by their respective national financial regulators. These entities give out loans using their own funds, unlike banks who use money attracted through deposits.
Loan originators that list loans on iuvo are companies with strong reputation and history which have proven processes for loan management, risk assessment and collection.

Who are the end borrowers?

The end borrowers are clients of the loan originators that have signed loan agreements with them.
Investors on iuvo can see certain information about the borrower in the details of each loan. For security reasons and to obey the data protection law, we do not reveal the borrower’s full name or address.

How is IUVO regulated?

Iuvo is regulated by the appropriate legislative acts of The Republic of Estonia. Iuvo Group OU is a regulated credit intermediary by the Estonian Financial Supervision Authority.

How are IUVO investments taxed in Estonia for a private person?

The income tax rate in Estonia is 20%. In peer-to-peer lending the yearly declaration consists of:

1. Earned interest (received interest payment from the Borrower)
2. Earned interest from defaulted loans
3. Secondary Market capital gains

Please, note that IUVO shall not provide tax, financial or legal advice. We recommend that you consult your financial or tax adviser if you have any questions.

How are returns taxed?

The profits earned through IUVO are in general taxed based on the gross interest received and the residency of the investor. Please, declare interest income to your local authority in accordance with the law and check with your local tax authority if, how and when you need to report your income.

Investing

How do I invest?

Iuvo offers two options – Auto Invest and Manual Investing.
Auto Invest allows users to create custom filters and invest their funds in loans according to their criteria automatically.
To invest manually search through both primary and secondary market and select the loans that match your preferences and choose the amount you want to invest.

What is the secondary market?

The Secondary market is where investors can place their investments for sale to other registered investors. The price of the sale is determined by the selling side – it can be higher or lower than the nominal value of the loan.
Selling on the secondary market gives investors more liquidity for their investments. It also allows them to receive funds from the investment faster than the scheduled payment dates. They can also profit from selling investments at premium.
Buying loans on the secondary market allows investors to invest in loans that are no longer available on the primary market. They can also profit from buying loans at a discounted price.

What is buy-back guarantee?

All loans on the platform have a so-called buy-back guarantee. This means that the loan originator has committed to purchase the loan from the investor at nominal value in case the borrower defaults. This measure reduces significantly the risks for iuvo’s investors.
The buy-back guarantee is activated whenever the originator has decided that the loan has defaulted – usually this happens after 60 days of no payment from the borrower.

When do I receive pay-back payments?

Investors on iuvo receive pay-back payments at the same time the loan originator receives it from the end borrower. This happens in accordance with the repayment schedule on each loan. The schedule can be seen in the loan details.

How is the interest calculated?

The interest at iuvo is calculated by XIRR (extended internal rate of return) methodology. All interest rates at iuvo are expressed as annual figures. The annualized interest received from each investor will equate to the interest rate associated with the loan you invested in.

How are returns taxed?

The profits earned through IUVO are in general taxed based on the gross interest received and the residency of the investor. Please, declare interest income to your local authority in accordance with the law and check with your local tax authority if, how and when you need to report your income.

Can I cancel my investment?

You can cancel the investment prior to approve it in the Shopping Cart. Once the investment is approved you cannot cancel is, however you can sell it to another investor on the Secondary Market.

What happens if a borrower does not pay?

If a borrower does not make a payment according to the loan payment schedule, your investment is taken care of by our 100% buy-back guarantee. For more information, please visit What is Buy-back guarantee and how to control your investment risk.

How do I transfer money to my account?

You can transfer your money to your iuvo account by making payment to any of our bank accounts stating your account number as a reason for the payment. They are visible after registration in the Deposit section of the page Profile. You can use alternative methods like TransferWise, PaySera ets.

What am I investing in?

Investors on iuvo are investing in loans that are originated by regulated non-banking lenders.
This is how the process goes:
1. Borrowers apply for a loan at the loan originator.
2. The originator evaluates the risk, offers an interest rate and lends money from its own funds.
3. The loan is then listed on iuvo for investors to review, select and invest in.

By investing in a loan investors are buying claim rights against the borrower based on assignment agreement. Iuvo and the loan originators are not responsible for borrower failing to service the loan, including for late payments. The loan originator does however keep a significant part of each loan (he does not sell it all on the platform) so that it continues to operate the loan and to bear the same risks as the investor. In case the borrower is unable to repay their loan the investors can lose some or all of their invested capital.

Risk ratings explained

One of the way loan originators keep a clear track of their risk exposure is through credit rating. This is the procedure of assigning each loan to a corresponding category on the basis of its probability of default.
All loans listed on iuvo have their credit rating which is mapped to the corresponding rating that each originator uses in its practice. This makes for comparability of the loans listed by different originators.
The credit ratings at iuvo are:
A 0 – 2% default probability
B 2 – 10% default probability
C 10 – 18% default probability
D 18 – 25% default probability
E 25 – 35% default probability
HR above 35% default probability

Auto Invest

What is Auto Invest and how does it work?

The Auto Invest function is a very efficient tool for saving time spent for investing activities. It allows you to create an investment portfolio, based on your chosen criteria like projected return, time to maturity, etc. After setting up and launching a portfolio with Auto Invest, the system will automatically filter loans that meet the requirements, and invest in those loans on your behalf. Auto Invest will continue to automatically analyze and invest in suitable new loans as soon as they are listed, works based on a queuing system.

How can I stop Auto Invest?

Auto Invest can be easily stopped, if you have created a filter. All you need to do is click on the “Pause” button for the filter you want to deactivate and the system will stop investing automatically for this filter.
You can also delete each filter by pressing the “Cancel” button.

Can I still invest manually if I have Auto Invest?

Yes, this can be done the standard way, by investing your funds in loans listed at the primary and secondary marketplaces one by one.

Does it cost anything to use Autoinvest?

No, Auto Invest is a free of charge option, which does not require any extra payment. It is a service made for your convenience and to fit your criteria.

Does Auto Invest invest in loans from the secondary market?

No, currently Auto Invest does not invest your funds into the Secondary market

Who are the end borrowers?

The end borrowers are clients of the loan originators that have signed loan agreements with them.
Investors on iuvo can see certain information about the borrower in the details of each loan. For security reasons and to obey the data protection law, we do not reveal the borrower’s full name or address.

Withdraw

How can I withdraw money from my account ?

You can request a withdrawal from your investor account.
You can withdraw funds that are not invested in loans from your iuvo investor account to your bank account at any time.

What amount can I withdraw?

There is no minimum or maximum withdrawal amount. You can make withdraw request for an amount greater or equal to the available amount in your iuvo account.

Will I be charged for a withdraw?

There is no Fee for a withdraw at iuvo. Please be aware that this does not include any fee you may be charged by your bank when transferring funds in or out of your account.

How long will it take to see transfered money in my bank account?

Your withdraw request will be processed within 2-3 business days. Please keep in mind that the transaction may take longer, depending on the bank.

My account

I’m locked out of my account – what do I do?

Keep calm, we’ll help you get back into your account.
Typed the wrong password too many times?
You should wait a few minutes and try again. If the problem persists, contact us by mail to [email protected]

Forgotten your password?
To reset your password, click the link on our login page

How do I close my account?

Please send us your names and investor ID to [email protected]
We can help you close your account, but first be sure:
• You don’t have an active loan or
• Money currently invested with us.

How do I unsubscribe from Daily/ Monthly Notification?

Go to your personal account
Click Profile -> Personal information
You can enable/disable notifications that you would like to receive.

How do I change my contact details?

If you have new identify documents you should going to upload from your personal account -> Profile->Documents.

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